Key Takeaway
Black Or Frozen Rear View Camera Image/FMVSS 111 by Volkswagen Group of America, Inc. was recalled on November 19, 2020. What to do: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners...
Black Or Frozen Rear View Camera Image/FMVSS 111
Description
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2021 Atlas Cross Sport, Tiguan LWB, Jetta NF, Jetta GLI, Golf GTI, Atlas FL and Arteon vehicles. The rear view camera could malfunction during an ignition cycle, leading to a black screen or infotainment system freeze. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Injuries / Consequence
A black or frozen rear view image reduces the driver's visibility when reversing, increasing the risk of a crash.
Remedy
Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91BB/91BC.
Products Affected
Vehicle
VehiclesCompany Information
Volkswagen Group of America, Inc.
Unknown location
View all 310 recalls by Volkswagen Group of America, Inc. →Related Recalls
High-Voltage Battery May Overheat and Cause Fire
January 22, 2026
Park Outside - High Voltage Battery May Catch Fire
January 22, 2026
Seat Belt Retractor May Fail to Secure Child Seat/FMVSS 208
December 22, 2025
Rearview Camera Image May Not Display/FMVSS 111
December 22, 2025
Front Passenger Air Bag May Not Deploy
December 11, 2025
Wheel May Detach from Vehicle
December 4, 2025
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Volkswagen will notify owners, and dealers will update the infotainment system software, free of charge. The recall began December 11, 2020. Owners may contact Volkswagen customer service at 1-800-8...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.