Key Takeaway
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard was recalled on August 2, 2011. What to do: Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Cloud Engines Recalls Pogoplug Video File Sharing Device Due to Fire Hazard
Description
This recall involves the Pogoplug Video file sharing device. The device is a black desktop electronics box, measuring about 2.5 inches wide, 7 inches deep, and 5.5 inches high. It is used to stream and share videos, photos, and music and to provide remote access to files stored on drives attached to the device. The device has the word "Pogoplug" on the side. "Model: Pogoplug Video" is listed on a label on the bottom of the device.
Injuries / Consequence
Cloud Engines has received three reports of the units overheating. One device caught fire, one device emitted smoke, and one device melted, damaging the desk it was on.
Remedy
Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Products Affected
Pogoplug Video file sharing device
Computers Equipment and AccessoriesImages
Related Recalls
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately stop using and unplug the devices, and contact Cloud Engines to receive a refund or replacement device.
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.