Key Takeaway
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes by Motorola Inc. Broadband Communications Sector, of Horsham, Pa. was recalled on August 8, 2002. What to do: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear o...
CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes
Description
These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.
Injuries / Consequence
CPSC and Motorola have not received any reports of these set-top boxes causing shock or injury.
Remedy
Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.
Products Affected
Motorola DCT2000 digital cable set-top boxes
Televisions, Mounts, Guards & AntennasImages
Company Information
Motorola Inc. Broadband Communications Sector, of Horsham, Pa.
Unknown location
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Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug th...
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.