Key Takeaway
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard was recalled on September 7, 2023. What to do: Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Empori...
Emporia Recalls North America Smart Plugs Due to Electric Shock Hazard
Description
This recall involves Emporia's North America Smart Plugs. The smart plugs have a white finish exterior. Emporia is printed on the front. The plugs allow consumers to monitor the energy use and control most home appliances with the Emporia App, including fans, lamps, humidifiers, and other electronics from a smartphone. This recall only affects the 120V North American plugs, the 240V EU. They measure approximately 3-1/2 inches wide, 1-1/2 inches high, and 1 inch deep. The smart plugs were sold individually or in multi-packs.
Injuries / Consequence
The firm has received two reports that the plugs were not properly grounded causing the units not to operate. No injuries have been reported.
Remedy
Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consumers should discard the smart plug. The smart plug must be connected to the internet for remote disabling process to be effective. Consumers unable to connect to the internet to allow the remote disabling process can ship the item back to Emporia at no cost. Once the smart plug is disabled or returned to Emporia, a free replacement smart plug or a full refund will be issued.
Products Affected
Emporia Smart Plugs
Images
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately stop using the recalled smart plugs and contact Emporia to receive a full refund or a free replacement smart plug. Emporia will remotely disable the smart plug and consume...
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.