Key Takeaway
Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard was recalled on October 31, 2024. What to do: Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers...
Humane Recalls Charge Case Accessory for Ai Pin Due to Lithium Battery Fire Hazard
Description
This recall involves the Humane Charge Case Accessory. The Charge Case Accessory charges the Humane Ai Pin. The Ai Pin is an AI-powered multi-modal wearable device. The Charge Case Accessory contains a lithium polymer rechargeable battery pack that is charged via a USB-C charge port. The Charge Case Accessory is chrome with the Humane logo in gray on the back of the case. The Charge Case Accessory measures about 2 ¾ x 1 ½ x 2 ¼ inches. This recall only includes the Humane Charge Case Accessory and no other Humane products.
Injuries / Consequence
The firm has received one report of a charge case overheating and melting during charging. No injuries or property damage have been reported.
Remedy
Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a replacement Charge Case Accessory. Consumers who purchased the Charge Case Accessory will receive a $149 refund, while consumers who purchased the Charge Case as part of the Ai Pin Complete System will receive a $129 refund. The approved replacement Charge Case Accessory will be available in approximately 3 to 6 months. Consumers should dispose of the product in accordance with any local and state laws, and not in the trash.
Products Affected
Humane Charge Case Accessory for Ai Pin
Images
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately stop using the recalled Charge Case Accessory and contact Humane to receive a full refund or free replacement. Consumers will have the option to receive a refund or a repl...
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.