Key Takeaway
Software Error May Cause Loss of Drive Power by MERCEDES-BENZ USA, LLC. was recalled on June 5, 2023. What to do: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MB...
Software Error May Cause Loss of Drive Power
Description
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2022-2023 EQS 450, AMG EQS, EQS 580, and 2023 AMG EQE vehicles. A software error in the electric drivetrain may cause a loss of drive power.
Injuries / Consequence
A loss of drive power can increase the risk of a crash.
Remedy
Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2023060009.
Products Affected
Vehicle
VehiclesCompany Information
MERCEDES-BENZ USA, LLC.
Unknown location
View all 425 recalls by MERCEDES-BENZ USA, LLC. →Related Recalls
Park Outside - High Voltage Battery May Catch Fire
February 9, 2026
High Voltage Battery May Catch Fire
December 22, 2025
Loss of Drive Power from Damaged Wiring Harness
December 15, 2025
Incorrect Seat Belt Installed/FMVSS 208, 209
December 15, 2025
Insufficient Pedestrian Warning Sound/FMVSS 141
December 2, 2025
Loss of Automatic Emergency Braking
October 22, 2025
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Dealers will update the electric drivetrain software, free of charge. Owner notifications were mailed beginning July 19, 2023. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's n...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.