Key Takeaway
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards by Panasonic, of Japan was recalled on March 30, 2016. What to do: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can...
Toshiba Recalls Laptop Computer Battery Packs Due to Burn and Fire Hazards
Description
This recall involves Panasonic lithium-ion battery packs installed in 39 models of Toshiba Portege, Satellite, and Tecra laptops. The battery packs were also sold separately and also installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.
Injuries / Consequence
The firm has received four reports of the battery packs overheating and melting. No injuries have been reported.
Remedy
Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.
Products Affected
Panasonic battery packs used in Toshiba laptop computers
Batteries and ChargersImages
Company Information
Panasonic, of Japan
Unknown location
View all 2 recalls by Panasonic, of Japan →Related Recalls
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers can also perform a manual check using the laptop and b...
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.