Key Takeaway
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard was recalled on August 14, 2025. What to do: Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Altern...
Viewrail Recalls Electronic LED Modules used with Floating Stairs and Rails Due to Fire Hazard
Description
This recall involves an electronic module for LEDs used to control lighting with floating stairs and rails. The module is located inside the metal stringer tube on the back of the stairs. The module is rectangular and white in color with model number "E2-WR" located on the front. The modules are accessories that came with the floating stairs and/or rails with LED lighting when requested by consumers.
Injuries / Consequence
The firm has received 20 reports of modules overheating or melting. No injuries have been reported.
Remedy
Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the module only in the form of a refund check. Consumers will receive the amount on the purchase receipt, or the sales price for the module, if no receipt is provided.
Products Affected
Electronic LED modules used on Floating Stairs and Rails
Images
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should contact Viewrail to schedule an appointment for a technician to come to their residence and replace the module free of charge. Alternatively, consumers can request a refund for the mo...
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.