Key Takeaway
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards by WHILL, Inc. (Japan), of Japan was recalled on September 9, 2020. What to do: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Description
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Injuries / Consequence
There have been 15 reports of device malfunctions. No injuries have been reported.
Remedy
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Products Affected
WHILL Personal Electric Vehicles, Model Ci
Images
Company Information
WHILL, Inc. (Japan), of Japan
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View all 1 recalls by WHILL, Inc. (Japan), of Japan →Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.