Key Takeaway
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls was recalled on May 20, 2008. What to do: Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these ce...
Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls
Description
This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.
Injuries / Consequence
Cricket has received two reports of the audio not working properly when a consumer placed a call to 911. No injuries were reported.
Remedy
Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Products Affected
Cricket EZ Cellular Phones
Telephones, Cell Phones & AccessoriesImages
Related Recalls
Samsung Recalls Galaxy Note7 Smartphones Due to Serious Fire and Burn Hazards
September 15, 2016
Samsung Recalls to Upgrade Certain Cell Phones; Could Fail to Reach Emergency 911 in a No-Service Area
May 22, 2009
Certain LG 830 "Spyder" Cell Phones Recalled For Upgrade Due to Dropped Connection or Poor Connection on Emergency 911 Calls
February 27, 2009
Polycom, Inc. Recalls Wireless Conference Phone Batteries Due to Fire Hazard
June 5, 2008
CPSC, SecureAlert Announce Recall of Safety and Security Phones
November 18, 2003
CPSC, OnQ Technologies Announce Recall of Telephone Line-Sharing Devices
September 10, 2003
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.