Key Takeaway
Disabled Emergency Call System by Daimler Vans USA, LLC was recalled on May 20, 2022. What to do: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters we...
Disabled Emergency Call System
Description
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2021 Freightliner Sprinter, Mercedes-Benz Metris, and Mercedes-Benz Sprinter vehicles. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Injuries / Consequence
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Remedy
The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DVUSA at 1-877-762-8267. DVUSA's number for this recall is VS2SIMKOM/VS3SIMKOM.
Products Affected
Vehicle
VehiclesCompany Information
Daimler Vans USA, LLC
Unknown location
View all 126 recalls by Daimler Vans USA, LLC →Related Recalls
Insufficient Pedestrian Warning Sound/FMVSS 141
February 20, 2026
Air Bags May Not Deploy
February 6, 2026
Improperly Reinforced Frame Member
October 24, 2025
Loss of Automatic Emergency Braking
October 22, 2025
Improperly Reinforced Frame Members
September 12, 2025
Rearview Camera Image May Not Display/FMVSS 111
July 11, 2025
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: The communication module software will be updated through an Over-the-Air (OTA) update, or by a dealer, free of charge. Owner notification letters were mailed October 13, 2022. Owners may contact DV...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.