Key Takeaway
Insufficient Number of Emergency Exits/FMVSS 217 by NEW FLYER OF AMERICA, INC. was recalled on August 25, 2025. What to do: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were maile...
Insufficient Number of Emergency Exits/FMVSS 217
Description
New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Injuries / Consequence
An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Remedy
New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
Products Affected
Vehicle
VehiclesCompany Information
NEW FLYER OF AMERICA, INC.
Unknown location
View all 45 recalls by NEW FLYER OF AMERICA, INC. →Related Recalls
ABS and ESC May Fail Without Warning Lights Illuminating/FMVSS 121, 136
December 22, 2025
High Voltage Battery System May Short Circuit
September 22, 2025
High Voltage Battery May Overheat and Cause Fire
September 2, 2025
Fuel Filter Hoses May Disconnect and Leak Fuel
February 4, 2025
Fuel Filter Hoses May Disconnect and Leak Fuel
June 11, 2024
Liquid in Battery Packs May Cause Fire
February 1, 2024
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.