Key Takeaway
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards was recalled on February 2, 2016. What to do: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards
Description
This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.
Injuries / Consequence
Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.
Remedy
Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Products Affected
AC Power cords
Power CordsImages
Related Recalls
Lenovo Recalls Computer Power Cords Due to Fire and Burn Hazards
December 9, 2014
Hewlett-Packard Recalls Notebook Computer AC Power Cords Due to Fire and Burn Hazards
August 26, 2014
Hanashop Recalls Counterfeit Power Cords Due to Fire and Shock Hazard; Sold Exclusively on eBay
September 17, 2008
Dollar Stop Plus Recalls Extension Cords for Fire, Shock, Electrocution Hazards
March 8, 2007
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.
Where can I find the original recall notice?
This recall was issued by CPSC. You can view the original notice using the link provided above.