Key Takeaway
Wireless Controller Sleep Mode Disabled by SUTPHEN CORPORATION was recalled on June 3, 2021. What to do: Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notific...
Wireless Controller Sleep Mode Disabled
Description
Stuphen Corporation (Stuphen) is recalling certain 2019-2020 Fire Trucks equipped with a battery-powered 3600 wireless remote controller unit used to control the movement of electric firefighting monitors in firefighting vehicles. The monitor is used to direct the water stream and adjust the spray pattern. The wireless remote controller's sleep mode is disabled, and results in the batteries discharging faster than normal.
Injuries / Consequence
Inability to use the wireless remote controller may hinder firefighting efforts, increasing the risk of injury.
Remedy
Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer service at 1-614-889-1005.
Products Affected
Vehicle
VehiclesCompany Information
SUTPHEN CORPORATION
Unknown location
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Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Dealers will update the wireless remote controller unit software, free of charge. The manufacturer has not yet provided a schedule for recall notification. Owners may contact Stuphen customer servic...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.