Key Takeaway
Software May Allow Rear Door To Open Unexpectely by Proterra Inc. was recalled on April 20, 2021. What to do: Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners m...
Software May Allow Rear Door To Open Unexpectely
Description
Proterra, Inc. (Proterra) is recalling certain 2019-2020 Catalyst 40 foot buses. A software defect in the body controller that operates the door motor may allow the rear door to open unexpectedly.
Injuries / Consequence
The rear door may open without the driver's awareness, increasing the risk of injury.
Remedy
Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-0000.
Products Affected
Vehicle
VehiclesRelated Recalls
Steering Gearbox May Loosen
March 1, 2022
Front Fender Flare Improvement
February 2, 2021
Bolts Holding Steering Gear Box May Loosen
October 29, 2020
Power Steering Hose May Leak
October 8, 2020
Loss of Warning when Brake Interlock is Engaged
December 10, 2019
Roof Hatch Glass may Shatter
June 17, 2019
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Proterra will notify owners, and dealers will update the software, free of charge. Owner notification letters were mailed on June 11, 2021. Owners may contact Proterra customer service at 1-864-438-...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.