Key Takeaway
Wheelchair Lift Outer Barrier May Fail/FMVSS 403 by Volvo Bus Corporation was recalled on August 3, 2021. What to do: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28,...
Wheelchair Lift Outer Barrier May Fail/FMVSS 403
Description
Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Injuries / Consequence
In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Remedy
Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Products Affected
Vehicle
VehiclesCompany Information
Volvo Bus Corporation
Unknown location
View all 25 recalls by Volvo Bus Corporation →Related Recalls
Automatic Fire Suppression System May Short Circuit
July 16, 2025
Emergency Exit Label May Detach/FMVSS 217
November 26, 2024
Steering Gear Link Rod Improperly Tightened
July 10, 2024
Steering Gear Link Rod May Loosen and Detach
February 8, 2024
Lift Threshold Warning Lights Insufficient
December 26, 2023
Missing Emergency Exit Label/FMVSS 217
October 4, 2023
Frequently Asked Questions
Is this recall still active?
Check the status badge at the top of this page. "Ongoing" means the recall is still active and you should follow the remedy instructions. "Completed" or "Terminated" means the recall process has concluded, though the safety issue remains relevant for any unrepaired products.
How do I check if my product is affected?
Compare the model number, lot code, serial number, or date range listed in the recall notice with the information on your product's label or packaging. For vehicles, check your VIN at NHTSA.gov/Recalls.
What remedy is available for this recall?
The listed remedy for this recall is: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on M...
Where can I find the original recall notice?
This recall was issued by NHTSA. You can view the original notice using the link provided above.